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Is it possible to create case feed filters in Napili Communities template
We'd like to hide certain fields from appearing in the community case feed. For example, when the case status changes it posts to the feed. Also, you'll see the note of when the case is created. The...
View ArticleDo FeedItem Triggers fire on the case feed "send an email" action?
My organization has begun to use casefeed for cases and so far we've run into one problem: emails in the case feed sent by technicians to customers appear in the case feed, but do not get exposed to...
View ArticleCase Feed query does not contain some of Activities types
When I am querying CaseFeed information regarding certain Case record, output is not complete. It contains ChangeStatusPost, CreateRecordEvent feed types, but it does not contain for example Call Log,...
View ArticleChange view of feed item
I have Email action in feed section on Case object. When I send an email i have a post below this action and the preview ( before collapse ) is showing first words of email body. Can i change it to...
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